1. Using KAYA’s website
By using this website or placing an order with KAYA Desserts PhnomPenh, you agree to these Terms of Service together with our Privacy Policy, Pre-Order & Pickup Policy, and Refund & Cancellation Policy. Applicable consumer protections are not excluded by these terms.
2. Products, availability & handmade variation
Our desserts are prepared in small batches and many are handmade. Appearance, decoration, colour and presentation can vary slightly from photos while still being the same product. Limited items may sell out or become unavailable.
If an item becomes unavailable after an order is placed, KAYA may contact you to offer a suitable change, credit, reschedule or refund where appropriate.
3. Prices & order information
Prices shown at checkout are the prices used for that order unless an obvious technical or pricing error occurs. Customers are responsible for checking their name, phone number, items, quantities, pickup date/time, payment method and notes before submitting an order.
An order is treated as confirmed when the required payment is successfully confirmed by KAYA’s system or staff.
4. Payments
Depending on the option offered at checkout, KAYA may accept full online payment or a deposit with the remaining balance due at pickup. Any balance shown as due must be completed before the order is handed over.
Third-party payment services are also subject to their own terms, availability and security procedures.
5. Pickup, Telegram & delivery
Pickup orders are subject to our Pre-Order & Pickup Policy. Telegram Pickup Journey is an optional convenience feature. Customers who do not connect it can still contact KAYA directly for assistance.
Where delivery is arranged through Grab or another third-party delivery service, delivery timing, rider availability, delivery fees and certain service issues may also be subject to that platform’s terms.
6. Food allergies & dietary information
KAYA products may contain or come into contact with common allergens including dairy, eggs, wheat/gluten, nuts and other ingredients used in our kitchen. Customers with allergies or dietary requirements should contact KAYA before ordering. We cannot promise an allergen-free environment unless expressly confirmed by us in writing.
7. Customer conduct
Please provide accurate information and use our website, promotions and ordering systems fairly. KAYA may cancel, hold or review an order where we reasonably suspect fraud, abuse, duplicate payment, misuse of a promotion or activity that may harm customers or the business.
8. Website content & KAYA brand
KAYA’s original website content, branding, illustrations, photography, copy and design are owned by or licensed to KAYA unless otherwise stated. They may not be reproduced for commercial use without permission.
9. Service interruptions
Website, Telegram, payment or third-party services may occasionally be unavailable because of maintenance, internet problems or provider outages. If you are unsure whether an order was received, contact KAYA before placing a duplicate order.
10. Changes to these terms
We may update these Terms of Service as KAYA’s products, ordering methods or operations change. The version displayed on this page applies from its “Last updated” date and remains subject to applicable laws and consumer protections in Cambodia.