1. What this policy covers
This Privacy Policy explains how KAYA Desserts PhnomPenh (“KAYA”, “we”, “us”) handles information when you browse our website, place an order, request an invoice, use Find My Order, connect Telegram Pickup Journey, or contact our team.
2. Information we may collect
- Customer details: name, phone number and any contact details you choose to provide.
- Order details: items, quantities, sizes, pickup date/time, notes, discounts, order status and order history.
- Payment records: payment method, payment status, amount paid and amount due. Payment providers may process additional payment information under their own privacy and security practices.
- Telegram Pickup Journey information: Telegram chat identifier and username (when available) after you choose to connect our bot.
- Support information: messages or information you send when asking us for help with an order.
3. How we use your information
- To create, confirm, prepare and complete your order.
- To provide invoices, order recovery and customer support.
- To send Pickup Journey updates when you choose to connect Telegram.
- To manage refunds, cancellations, payment balances and order issues.
- To recognise returning customers and administer eligible one-time promotions.
- To maintain sales, accounting, operational and customer-service records.
- To protect KAYA and customers against misuse, duplicate transactions or suspicious activity.
4. Sharing of information
We may share only the information reasonably necessary with service providers that help us operate, such as payment processors, messaging providers, hosting providers or delivery platforms selected by the customer. Those services may have their own terms and privacy policies.
We do not sell your personal information to advertisers.
5. How long we keep information
We keep order and customer records for as long as reasonably needed for customer service, accounting, fraud prevention, business records and applicable legal or regulatory obligations. Records may be retained longer where required for a legitimate business or legal reason.
6. Security
We use reasonable technical and organisational measures to protect customer information. No website, messaging platform or internet transmission can be guaranteed to be completely secure, so customers should also keep their devices and accounts protected.
7. Your choices
You can choose not to connect Telegram Pickup Journey. You may contact KAYA to ask about your customer information, correct inaccurate contact details, or raise a privacy concern. Some records may need to be retained for accounting, transaction or legal purposes.
8. Updates to this policy
We may update this policy as our website, payment methods or services change. The “Last updated” date at the top will show the latest version.