1. Fresh means a little planning 💚
KAYA prepares desserts fresh and in small batches. Please choose your pickup date and time carefully so we can plan production and keep your dessert at its best.
2. Preparation time
Some products may be ready quickly while others need extra preparation time. In-stock cheesecake flavours may be ready in around 15 minutes. If a flavour is not in stock, please allow at least 3 hours. Other items are subject to their displayed preparation time and availability.
3. Pickup time
Your selected pickup time is the target time we prepare around. We’ll do our best to have your order ready on time, but fresh preparation, large orders or unexpected kitchen delays can occasionally move the timing a little.
4. Pickup Journey
Customers may connect the KAYA Telegram bot for Pickup Journey updates:
- Food Ready — we let you know the sweet stuff is ready.
- On the Way — tap when you’re heading to KAYA.
- I’ve Arrived — tap when you reach us.
Telegram is optional. If it is not connected, you can still use Find My Order or contact KAYA directly.
5. When you arrive
Paid 100%: when Pickup Journey shows that you’ve arrived, you may stay where you are and our KAYA team can bring your order to you where operationally possible.
Balance due: please come to the KAYA counter to complete the remaining payment before collecting your order.
6. Late or missed pickup
Our desserts can be temperature-sensitive and perishable. If pickup is significantly later than scheduled, texture, appearance or temperature may be affected. KAYA cannot guarantee the same product condition after an extended delay outside our control.
If an order is not collected, please contact us. Prepared or missed-pickup orders may not be eligible for refund under our Refund & Cancellation Policy.
7. Order changes
Requests to change flavour, size, quantity, pickup date or pickup time are subject to availability. The sooner you contact us, the more likely we can help. Changes may not be possible once preparation has started.